Change, for most people is a struggle. Consider this statement being used in a very large company about its people:
Change the People or … Change the People
When you think about it, the first Change is the best for the
business and the team, if it can be achieved.
It is likely that the person in question has value to add to the team in
some way. If the Change that is desired
can be effected, everyone wins.
Much of this ‘Change’ can be addressed by being very clear about what
you require. Documents such as Code of
Conduct and Role Descriptions and regular staff
Performance Reviews or Appraisals will result in Change ... either
of the two above!
Be aware of the Kiss/Kick Principle. When a Kick ("and this is very
bad") regularly follows a Kiss ("you are doing this really well") the recipient
is likely to become cautious of compliments and wait for the Kick to follow.
The Kick/Kiss principle is best so that a Kiss on its own is accepted
for what it is.
No comments:
Post a Comment